Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@softbraco.com. Once your return request is approved, we will send you instructions on how and where to send your package. Returns should be sent to the following address:

Office 14649 182-184 High Street North East Ham, London E6 2JA, United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

You can always contact us with any return questions at info@softbraco.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right — at no cost to you.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on items that have been worn or washed, or that have had their hygiene liners or tags removed. Gift cards are also non-returnable.

If you have questions or concerns about your specific item, please get in touch before starting a return.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@softbraco.com.