Shipping policy

Thank you for shopping with The Soft Bra Co! We work hard to get your order to you as quickly as possible. Please review the information below for details on processing and delivery times.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your payment is confirmed. You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Times

We offer fast, tracked shipping on all orders.

Delivery estimates begin from the date your order ships, not the date it is placed. While the vast majority of orders arrive within the estimated window, delivery times are estimates and may occasionally vary due to carrier delays, weather, customs processing, or high-demand periods.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to follow your package every step of the way. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If you have not received your tracking information within 3 business days of placing your order, please contact us at info@softbraco.com.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. We are unable to make changes to the shipping address once an order has been processed. The Soft Bra Co is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping.

Lost, Stolen, or Delayed Packages

If your tracking shows your order as delivered but you have not received it, please first check with neighbors, your building's mail area, or your local carrier. If you still cannot locate your package, contact us at info@softbraco.com within 7 days of the marked delivery date and we will work with you to resolve the issue.

If your order has not arrived within 15 business days of shipping, please reach out to us and we will investigate with the carrier and make it right.

Questions?

If you have any questions about shipping or your order, we're happy to help. Contact us anytime at info@softbraco.com